سياسة الاسترجاع والاستبدال

The product can be returned or exchanged in case of a store error or product damage, and we bear the full costs of return and exchange. If the customer requests a refund due to receiving an incorrect or damaged product, they will be compensated with the amount after the store receives and verifies the returned product. If the customer requests an exchange due to receiving an incorrect or damaged product, the desired product will be shipped after the exchanged product arrives at the store. If the customer wants to return or exchange a product in its original condition, provided it has not been opened or used, they must contact the store within 7 days of receiving the shipment, and the customer bears the full shipping costs. Upon arrival of the product and confirmation of its safety, the amount will be refunded to the customer or exchanged for another product. It is required to inform the store via WhatsApp (0590535323) within 7 days of receiving the shipment. All sizes are the internationally recognized sizes, and the store is not responsible for or liable for errors in size selection made by the customer. For perfumes, there is a sample inside the product box for testing; please try the perfume only with the attached sample. The returned shipment must be handed over to the shipping company within 48 hours of issuing the waybill. Sale items and discount codes are non-refundable and non-exchangeable. Any returned product must be in its original condition; any alteration, opening, tampering, or damage caused by the customer will not be covered by the return or exchange. The store is not responsible for any compensation if the customer does not report the issue within 7 days of receiving the order. Customized products, such as name printing on T-shirts, cannot be exchanged or returned. Return shipments by the shipping company: the customer is fully responsible for the accuracy of the address. If there is an error in the address or contact numbers, or if the customer does not respond to calls or messages from the shipping company, causing delays, non-delivery, or non-receipt from the branch within the period specified by the shipping company, the shipment will be returned to the store. If the customer requests to resend the order, they will bear the additional shipping cost.